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A little clarity

Good questions.
Clear answers.

From your first story to your next plan. Find the details, then get back to creating.

14 answers

Getting started

How does Hylite work?

Create story sets in Hylite, publish them, then place a story rail or story set block in your Shopify theme editor. Shoppers swipe through stories on your storefront and can tap through to products.

Do I need to be a developer?

No. Hylite ships as Online Store 2.0 app blocks. Open the theme editor, add a Hylite block, and save — no theme code required.

What platforms does Hylite support?

Hylite is built for Shopify. It works with any Online Store 2.0 theme that supports app blocks, on mobile and desktop.

Is it easy to install?

Yes. Install the app, create your first story set, and drop a block onto your homepage. Most merchants are live in minutes.

Does the example builder change my store?

No. The builder on this website is a local demonstration. Editing or publishing in it does not change a Shopify store or create a purchase.

Stories & products

Which plans include video and remove the watermark?

Every paid plan includes images and video, product-page links and watermark removal. Premium adds Add to cart and Buy now actions; Ultimate also includes portable story import and export.

Can I import and export stories?

Portable story import and export are included in Ultimate and available during the free trial. Standard and Premium do not include import and export.

Can shoppers add products to their cart from a story?

Premium and Ultimate include Add to cart and Buy now actions. Every paid plan includes product-page links, so shoppers can explore the product on your store.

Plans & billing

What is included in the free trial?

Try every Ultimate feature for 14 days, with 1,000 total story openings, 10 active stories and 100 frames. Hylite branding stays during the trial. There are no overage charges; new storefront delivery pauses at 1,000 openings. Choose a paid plan to continue. There is no permanent free plan.

How are additional openings billed?

Shopify handles your subscription and usage charges. Beyond your cycle allowance, Standard costs $3, Premium $2 and Ultimate $1 per 1,000 additional openings, calculated proportionally rather than rounded up to blocks. For example, 5,000 openings on Standard cost $35.99 before tax: $29.99 plus $6 in additional openings.

Can I change plans later?

Yes. Upgrade after Shopify confirms your new plan. Downgrades start at your next renewal, so you keep your current access until then. Valid overages from the previous period remain payable.

What happens when I reach the trial allowance?

The trial includes 1,000 total story openings, rather than a monthly allowance. New storefront delivery pauses at that limit. There are no trial overage charges; choose a paid plan to continue.

Usage & analytics

What counts as a story opening?

One shopper opening the story viewer counts once. Moving between frames or stories while it stays open does not add openings. Closing and reopening starts another opening. Previews and duplicate event deliveries are excluded; measurement respects Shopify consent controls.

How long can I view analytics?

Standard includes basic analytics with a 30-day reporting window. Premium and Ultimate include advanced analytics with a 90-day reporting window.

Want to see how it works?

Try the interactive builder